Get It Recruit - Hospitality
Unleash Your Potential:
Join Our Inspiring TeamAre you an exceptional individual with a passion for customer success and account management? If so, we have an exciting opportunity for you to join our dynamic team dedicated to elevating service and revenue excellence.
With over three decades of expertise, we've perfected the art and science of optimizing frontline performance, leveraging our cutting-edge proprietary technology and inspiring team.
Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.
At our company, we're committed to unlocking the full potential of individuals and transforming the frontline role.
Our culture is built on empowerment, passion, and continuous growth.
When you join us, you're not just a part of a company - you're joining a movement that believes in the potential of people and their ability to make a difference.
Experience a fulfilling career with us, where your aspirations meet opportunities.
The Role:
Customer Success ConsultantAs a Customer Success Consultant, you will play a pivotal role in ensuring that each customer embarks on their journey with us successfully.
Your responsibilities span the entire customer lifecycle, beginning with the activation process.
This process includes immersive live virtual delivery sessions that unveil our Foundation Framework - the formula for success in our program.
Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success.
You will also manage a portfolio of accounts, ensuring the sustained success of The Foundation Framework and client performance.
Each client's incremental revenue performance, coupled with the framework, is the metric by which we measure success.
As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention.
Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience.
Key
Responsibilities:
- Lead and facilitate the customer activation process, ensuring a captivating onboarding experience.
- Drive the implementation and ongoing maintenance of The Foundation Framework.
- Promote and support the adoption and utilization of our proprietary software platform.
- Commit to continuous self-led learning, always maintaining 'super user' proficiency.
- Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights.
- Champion our client recognition tool, encouraging client leadership to actively engage.
- Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent.
- Lead quarterly program reviews with key stakeholders.
- Initiate conversations with internal leadership regarding upsell opportunities.
- Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience.
Qualifications:
- Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment.
- 2
years of relevant experience.
- Tech-savvy with SaaS experience being advantageous.
- Exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style.
- Demonstrates executive presence and the ability to influence at all levels.
- Exhibits a high level of polish and poise in all interactions.
- Excellent listening skills, curiosity, and resourcefulness.
- Capable of compelling written and verbal communication, catering to both technical and non-technical audiences.
- Proactive and capable of working autonomously.
- Adaptability and flexibility in response to the evolving needs of the business.
- Fosters collaboration among various departments to advance the company's shared vision.
Compensation and
Benefits:
- Base Salary:
$60,000-$70,000
lucrative incentive plan, averaging around $15,000 annually, uncapped in growing regions.
- Comprehensive benefits package, including employer contributions toward health plans, dental and vision coverage, disability insurance, life insurance, 401K with employer matching, paid time off, parental leave, and more.
If you're the kind of person who has been described as inspirational and possesses the innate ability to inspire people to achieve their full potential, we invite you to apply for this exciting opportunity.
Join our team and be a part of a movement that's passionate about unlocking potential and elevating performance.
Employment Type:
Full-TimeSalary:
$ 60,000.
00 70,000.
00 Per YearAbout the Company:
Get It Recruit - Hospitality.
Estimated Salary: $20 to $28 per hour based on qualifications.
Join Our Inspiring TeamAre you an exceptional individual with a passion for customer success and account management? If so, we have an exciting opportunity for you to join our dynamic team dedicated to elevating service and revenue excellence.
With over three decades of expertise, we've perfected the art and science of optimizing frontline performance, leveraging our cutting-edge proprietary technology and inspiring team.
Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.
At our company, we're committed to unlocking the full potential of individuals and transforming the frontline role.
Our culture is built on empowerment, passion, and continuous growth.
When you join us, you're not just a part of a company - you're joining a movement that believes in the potential of people and their ability to make a difference.
Experience a fulfilling career with us, where your aspirations meet opportunities.
The Role:
Customer Success ConsultantAs a Customer Success Consultant, you will play a pivotal role in ensuring that each customer embarks on their journey with us successfully.
Your responsibilities span the entire customer lifecycle, beginning with the activation process.
This process includes immersive live virtual delivery sessions that unveil our Foundation Framework - the formula for success in our program.
Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success.
You will also manage a portfolio of accounts, ensuring the sustained success of The Foundation Framework and client performance.
Each client's incremental revenue performance, coupled with the framework, is the metric by which we measure success.
As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention.
Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience.
Key
Responsibilities:
- Lead and facilitate the customer activation process, ensuring a captivating onboarding experience.
- Drive the implementation and ongoing maintenance of The Foundation Framework.
- Promote and support the adoption and utilization of our proprietary software platform.
- Commit to continuous self-led learning, always maintaining 'super user' proficiency.
- Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights.
- Champion our client recognition tool, encouraging client leadership to actively engage.
- Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent.
- Lead quarterly program reviews with key stakeholders.
- Initiate conversations with internal leadership regarding upsell opportunities.
- Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience.
Qualifications:
- Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment.
- 2
years of relevant experience.
- Tech-savvy with SaaS experience being advantageous.
- Exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style.
- Demonstrates executive presence and the ability to influence at all levels.
- Exhibits a high level of polish and poise in all interactions.
- Excellent listening skills, curiosity, and resourcefulness.
- Capable of compelling written and verbal communication, catering to both technical and non-technical audiences.
- Proactive and capable of working autonomously.
- Adaptability and flexibility in response to the evolving needs of the business.
- Fosters collaboration among various departments to advance the company's shared vision.
Compensation and
Benefits:
- Base Salary:
$60,000-$70,000
lucrative incentive plan, averaging around $15,000 annually, uncapped in growing regions.
- Comprehensive benefits package, including employer contributions toward health plans, dental and vision coverage, disability insurance, life insurance, 401K with employer matching, paid time off, parental leave, and more.
If you're the kind of person who has been described as inspirational and possesses the innate ability to inspire people to achieve their full potential, we invite you to apply for this exciting opportunity.
Join our team and be a part of a movement that's passionate about unlocking potential and elevating performance.
Employment Type:
Full-TimeSalary:
$ 60,000.
00 70,000.
00 Per YearAbout the Company:
Get It Recruit - Hospitality.
Estimated Salary: $20 to $28 per hour based on qualifications.
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